Accessibility Statement

Last updated: January 2025

Our Commitment to Accessibility

Letora is committed to ensuring digital accessibility for all visitors to this website. We believe that access to information should not be limited by ability or the technology used to access it.

This commitment reflects our broader approach to professional operation. Just as we bring structure and clarity to property arrangements, we aim to bring the same standards to our digital presence. Accessibility is not an afterthought; it is built into how we design and maintain this website.

Conformance Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines, published by the World Wide Web Consortium (W3C), establish international standards for making web content accessible to people with disabilities.

Conformance with these guidelines also improves usability for older users with changing abilities due to ageing, and for all users accessing the site in challenging conditions.

Measures We Take

We implement the following measures to ensure accessibility:

• •Semantic HTML structure ensuring proper document hierarchy and navigation
• •Colour contrast ratios meeting WCAG AA requirements between text and backgrounds
• •Full keyboard navigation for all interactive elements
• •Clear, consistent navigation patterns throughout the site
• •Descriptive text for all links and buttons
• •Form inputs with clearly associated labels and instructions
• •Support for browser zoom and text resizing up to 200% without loss of content or functionality
• •ARIA landmarks and roles to enhance screen reader navigation
• •Visible focus indicators for keyboard users
• •Responsive design ensuring usability across device sizes

Assistive Technology Compatibility

This website is designed to be compatible with the following assistive technologies:

• •Screen readers including NVDA, JAWS, and VoiceOver
• •Screen magnification software
• •Speech recognition software
• •Keyboard-only navigation

We recommend using the latest versions of browsers and assistive technologies for the optimal experience.

Known Limitations

We strive for accessibility across all areas of this website. However, we acknowledge the following limitations:

• •Some older PDF documents may not be fully accessible. We are working to remediate these where possible.
• •Third-party content or embedded services may not meet the same accessibility standards we apply to our own content.

We actively identify and address accessibility issues as they arise. If you encounter any barriers, please contact us so we can investigate and resolve them.

Feedback and Contact

We welcome feedback on the accessibility of this website. If you experience any accessibility barriers, have difficulty accessing any content, or have suggestions for improvement, please contact us:

• •Email: hello@letora.co.uk
• •Subject line: Accessibility Feedback

When reporting an accessibility issue, please include:

• •The web address (URL) of the page where you encountered the issue
• •A description of the problem you experienced
• •The browser and assistive technology you were using (if applicable)

We aim to respond to accessibility feedback within five working days. We will work with you to understand the issue and find a resolution.

You can also contact us through our general enquiry form if you prefer.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may contact the Equality Advisory Support Service (EASS) for further assistance:

• •Equality Advisory Support Service (EASS)

The EASS provides information and advice on discrimination and human rights issues, including accessibility.

Continuous Improvement

We are committed to continuously improving the accessibility of this website. We regularly review our content and functionality to identify areas for improvement and implement updates as technology and standards evolve.

This statement was last reviewed and updated in January 2025.